The Wisman promise
Quality is not a word on a website. It is commitments you can verify. These four apply to every order: for every carrier, every cable and every customer.
Why a promise
It has to be right first time: calculated for the movement, with the right cables inside and properly documented. That is why we have set down what you can expect from us on every order. Not a vague quality claim, but four commitments you can check yourself.
Since 1975
cable management specialist, family business from Ruurlo
11
specialists who calculate, assemble and act as your dedicated point of contact
5.000+
items in stock in Ruurlo
1 million metres
of cable carrier a year, custom-assembled in our own workshop
The agreements
Each commitment belongs to a stage of your order. For each one, you can read what we do, what it means for you and where you can check it yourself.
Commitment 01 · Before your quote
A specialist checks radius, length and fill before you receive a quote.
Even if you use the cable carrier configurator or ChainLogic yourself, every result goes past a specialist. If something is not right, you hear about it before the order, not after installation.
What it means for you
You order with confidence: any error in the calculation comes to light before the order, not during installation.
Commitment 02 · Before shipping
Cables inserted, end brackets fitted and checked before shipment.
An assembled carrier only leaves our workshop in Ruurlo once the layout, length and fixing have been checked. You install it as it arrives.
What it means for you
No puzzling on site: you install the carrier as it arrives, with the cables already in place.
Commitment 03 · With every delivery
Parts list, dimensional drawing and installation instructions with every delivery.
What you receive is put down on paper: which carrier, which cables, which layout. You can also find it later in My Wisman, so a replacement turns out exactly the same.
What it means for you
For a replacement or extension, there is nothing to work out: everything is recorded and easy to find.
Commitment 04 · From first question to inspection
From first question to inspection, you deal with the same specialist.
No passing you on and no new explanation with every question. Your specialist knows your machine, your history and your preferences.
What it means for you
One number to call, and on the line someone who already knows your machine and your history.
How we work
Every order follows the same route. At each step you see which commitment applies.
Get to know us on site
We look at your machine or installation, the movements and the environment.
Calculate
Travel length, speed, cable package and environment determine series, radius and layout.
Proposal with drawing
You receive a proposal with parts list and price, with a 3D model if required.
Assembly in Ruurlo
Made to length and, if desired, completely filled with cables and hoses.
Assembly and aftercare
Assembly on site, inspection and replacement with the same specialist.
The team
No call centre: the specialists who check your request are also the people you get on the phone afterwards.
Olaf Otten
Inside Sales
Bas Egberink
Cable Carriers Specialist
Daan van Weeghel
Robotics Division
Joep Hendriks
RMO Specialist
11 specialists
Meet the whole team
Notice that a commitment was not kept?
Let us know. Your dedicated point of contact will find out what went wrong and resolve it with you. If it concerns a defect or an incorrect delivery, we follow the warranty and returns procedure.
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Frequently asked questions
The Wisman promise
Tell us what the machine does. A specialist checks the calculations and advises you.
11 specialists in Ruurlo
You speak directly to someone who knows.
