Warranty and returns.Clearly arranged, in consultation.
Manufacturer's warranty via the brand, returns by appointment and reporting a defect in four steps. One point of contact who sorts it out with you.
Warranty
Original products,
warranty through one address.
We supply the original products of the brands we represent. The warranty runs through the manufacturer, and through us.
Manufacturer's warranty via the brand
12 months
After delivery, unless agreed otherwise.
On assembly by Wisman
12 months
After delivery, on everything we assemble for you in Ruurlo.
One point of contact
You report it to us, not to the manufacturer.
We assess it, involve the factory if needed and keep you informed.
Report a defect or complaintTerms: FHI General Terms of Delivery 2020 and the manufacturer's warranty terms
Read the termsReturn
Return
Returns are always by arrangement. Contact us via the contact page or call +31 88 002 3500; we will then agree how and where to.
Standard stock item
Unused and in the original packaging. Returns are only possible with our prior written consent; we agree on how it comes back.
Custom or assembled
Made to length, cut to size or fully assembled. Made specially for you, so returns only by arrangement.
Wrong or damaged delivery
Does the delivery not match your order confirmation, or is there transport damage? Report it straight away, with photos of the packaging and product.
For a return at your request, shipping costs and risk are yours, and we deduct any loss in value. If the mistake is ours, we arrange and pay for it.
Report
Report a complaint or defect
Something not working as it should? Report it as soon as possible after you notice it. That way we tackle it together.
(01)Gather the details
Order number or delivery note, article number, a photo or short video of the problem and a description of the application (travel length, speed, environment).
(02)Report it to us
Via the contact page, by email to verkoop@wisman-techniek.nl or by phone on +31 88 002 3500. If you are a customer, you will also find your orders in My Wisman.
(03)We assess it
A specialist looks at what is wrong, if necessary on site or together with the manufacturer. Sometimes we ask for the part back for investigation.
(04)Towards a solution together
Repair, replacement or another solution: we agree with you what happens and when.
Frequently asked questions
Questions about warranty and returns
Contact
Something wrong with
your delivery?
Send a photo and your order number. We will look into it with you and solve it together.
- Phone+31 88 002 3500
- E-mailverkoop@wisman-techniek.nl
- AvailableMon–Fri 08:30–17:00
11 specialists in Ruurlo
You speak directly to someone who knows.