A question or a fault?You speak directly to a specialist.
When a machine is at a standstill, or you are unsure about a part, you do not want a ticket, you want someone who knows. At Wisman you call a specialist directly, someone who calculates, assembles and fits cable carriers every day.
What we do
Technical support
Quick answers to technical questions, help with faults and remote support for parts.
- 01
Technical questions
On dimensions, load, cables, openability or installation: you get a concrete answer, backed by a calculation or datasheet.
- 02
Help with breakdowns
Describe or photograph the problem; often we can already see remotely what is wrong and what the fastest solution is.
- 03
Identifying parts
Don't know which type you have? With a photo of the carrier or the type plate we will find the right part.
- 04
Documentation
We send datasheets, CAD models and assembly instructions straight away, also for older series.
- 05
Referral on site
If it cannot be solved remotely, we will schedule a service technician.
Approach
In vier stappen geregeld.
With one fixed contact person, from the first question to the last step.
- 01
Contact
Call, email or send a WhatsApp with a photo.
- 02
Diagnosis
A specialist looks at the problem.
- 03
Solution
Advice, a part or an on-site visit.
- 04
Feedback
We check that the problem is really solved.
For whom
Who it is for, and what it delivers
For whom
- Technical departments and maintenance engineers
- Machine builders with questions from end customers
- Buyers looking for a part
- Anyone with a cable carrier that is not doing what it should
What it gives you
- Quick clarity in case of a fault
- The right part in one go
- No passing on or queues
- Advice from someone who knows the trade
In practice
Technical support in practice
Featured project
Fast repair of a defective cable carrier on a drilling rig for Noble Drill
On a Noble Drill drilling rig off the coast of Norway, a large cable carrier broke down. A Wisman specialist flew to the platform by helicopter, determined the right parts and coordinated the urgent delivery.
- Customer
- Noble Drill
- Location
- North Sea, Norway
- Sector
- Offshore
- Solution
- Service
- Environment
- Offshore, salt water and strong winds
- Assembly
- Inspection on the platform, urgent delivery of parts
Frequently asked questions
Over technische support
More services
Also taken care of for you
Contact
Ready for a cable carrier
that never stops?
Send your application. A specialist will think along with you on series, set-up and delivery time.
- Phone+31 88 002 3500
- E-mailverkoop@wisman-techniek.nl
- AvailableMon–Fri 08:30–17:00
11 specialists in Ruurlo
You speak directly to someone who knows.